In response to the ongoing developments surrounding Coronavirus (COVID-19), all deliveries on the Just Eat Network are now Contactless. We have launched this initiative as a precautionary measure to reduce health risks to our community of customers, restaurant partners, and couriers.

Contactless Delivery

With Contactless Delivery, you will simply leave the order at the customer’s door or lobby (as specified in the Contactless Delivery Instructions). You can call the customer to confirm the delivery before swiping that the order is delivered. 

We’ve also suspended cash payments. Online payment methods allow all users to reduce contact with surfaces known to aid in the spread of COVID-19.

Takeout Bags

We have encouraged our restaurant partners to seal all takeout bags. This limits added exposure and the potential for unnecessary contact. To limit contact with exposed surfaces, we recommend keeping thermal bags off restaurant countertops. 

Recommended Precautions

• Wash your hands often with soap and water for at least 20 seconds.
• Avoid touching your eyes, nose, or mouth with unwashed hands.
• Maintain at least 2 metres (6 feet) distance between yourself and anyone who is coughing or sneezing.
• Cover your mouth and nose with your bent elbow or a tissue when you cough or sneeze.

Our Role In The Community

We take an active role in the communities we operate in — that’s why we support the recommendations of local public health authorities in their response to confirmed cases and exposure risks of COVID-19. 

For the latest recommendations and guidelines, please visit the World Health Organization (WHO) and gov.uk/coronavirus

Masks are now mandatory across the U.K. As an independent contractor, you’re responsible for complying with all applicable laws and regulations.